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Posts Tagged ‘customer service’

Can I help you?

April 1, 2010 Leave a comment

Isn’t this just one of the worst questions to be asked? I mean, really: if I present myself at a counter — say, the registration desk at the hospital — it’s precisely because YOU, person behind said counter, can help me. Or so I would hope.

Can you imagine this:

clerk: Can I help you?
me: No.

That doesn’t even make sense!

clerk: Can I help you?
me: I don’t know, can you? I mean, you’re not busy or anything, right? And you’re not completely lousy at your job?

Sometimes I want to make it look like this:

clerk: Can I help you?
me: How about I tell you what I need and you tell me if you can help me. Hm? How’s that sound?

Yeah, I’m obnoxious, but I feel like “Can I help you” is charged with attitude. Might as well ask people, “What do you want?”

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La Colombe

July 20, 2008 Leave a comment

I’m very confused about everyone’s opinion on La Colombe. I traveled the city on foot with mom today and stopped by La Colombe for a cup of coffee; the first time I went there was June 30 of this year–I was with my cousin Carol who could not believe I had never stepped foot into that place.

The coffee was decent. Good, even.

Apparently, though, the staff is rude. Snobby. Uppitty. “European,” they say. I didn’t have to deal with the staff the first time I went there, but I did today–and I didn’t get to witness their bad attitude. The barista barely cracked a smile and his way of speaking was very dry, but not unfriendly. We exchanged words, but I still can’t tell if it was a friendly exchange or a very indifferent exchange. The delivery was very dry on both of our parts, and neither of us smiled at all–but by no means was it hostile. Is this weird? I’ve never experienced that before.

Maybe it’s because I left a tip upon paying for my coffee. Maybe it’s because I returned the cups and saucers to the counter instead of leaving them on the tables (I got a ‘thank you’!). Maybe it’s because I wasn’t on the phone while I ordered. Maybe it’s because I’m not a coffee shop dweller and thus don’t have any set expectations. Maybe I just got lucky.

I don’t know. Friendliness is nice, but when people are too enthusiastic it makes me wary.

Reviews also speak of long lines and crowded space; I didn’t see that either time I went there.

I’m not sure what to make of this. I’ll go there a third time and see what happens.